Public Offer / User Agreement
1. GENERAL PROVISIONS
1.1. This Public Contract — Offer is an official proposal by the Seller to any individual possessing legal capacity and the necessary authority to conclude a contract on the terms defined in this Offer, and contains all the essential terms of the contract.
1.2. This Offer applies to all types of goods and services presented on the Website, as long as such offers with descriptions are present in the online store’s catalog.
1.3. The Buyer unconditionally accepts the terms of this Agreement by placing an Order on the Website or via the operator by phone indicated on the Website, after which the Seller and the Buyer enter into contractual relations.
1.4. The transaction is considered completed at the moment of the Buyer’s final confirmation of the order, and the Seller’s confirmation of the price and availability of the goods, whereby the Seller undertakes to transfer the ordered goods into the ownership of the Buyer, and the Buyer undertakes to pay for and accept the ordered goods.
2. SUBJECT OF THE AGREEMENT
2.1. The subject of this Agreement is to provide the User with the opportunity to purchase, for personal, family, household, and other needs not related to business activities, goods presented in the online store catalog at: https://titocco.ru.
2.2. Delivery of goods ordered and paid for by the Buyer is carried out by the Seller or a Carrier. The Buyer has the right to collect the goods from the Seller’s warehouse independently (pick-up). The Buyer is granted the right to choose the delivery method when placing an order.
2.3. The relations between the Buyer and the Seller are governed by the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 Chapter 30), the Law of the Russian Federation "On Protection of Consumer Rights" No. 2300−1 of February 7, 1992, as well as other regulatory legal acts adopted in accordance with them.
3. PROCEDURE FOR CONCLUDING THE SALE AND PURCHASE CONTRACT
3.1. The Buyer may place an order independently on the online store website, or via an operator by phone indicated on the Website, under the terms of the Sale and Purchase Agreement (public offer of the online store).
3.2. When placing an order in the online store, the Buyer is obliged to provide the following information:
4.1. The goods are presented on the website through photo samples, which are the property of the online store.
4.2. Each photo sample is accompanied by textual information: the name, price, and description of the product.
4.3. All informational materials presented in the online store are for reference purposes. If the Buyer has any questions regarding the properties and characteristics of a product, the Buyer may contact the Seller by the phones indicated on the website, as well as by the Seller’s email address.
4.4. At the Buyer’s request, the online store manager is obliged to provide (by phone or via email) other information necessary and sufficient, from the Buyer’s point of view, for making a decision to purchase the product.
4.5. The Buyer is notified that, by purchasing a product at a discount set in connection with its defects, they forfeit the right to refer to those defects in the future.
5. PROCEDURE FOR PURCHASING AND PAYING FOR GOODS
5.1. The Buyer has the right to place an order for any product presented in the online store. Any product can be ordered in any quantity. Exceptions to this rule are indicated in the description of each product in case of promotions, discontinuation of the product, etc.
5.2. An order can be placed by the Buyer via the phones indicated on the Website or placed independently on the Website.
5.3. After placing the order, a confirmation of order acceptance is sent to the Buyer’s email, indicating the name, price of the selected product, and the total order amount, which is an integral part of this agreement.
5.4. If a product is out of stock, the online store manager is obliged to notify the Buyer about this (by phone or via email).
5.5. The Buyer has the right to place a pre-order for a temporarily out-of-stock product, replace it with another product, or cancel the order.
5.6. An order delivered to the Buyer by a courier service/transport company is accepted for execution only after its full payment.
5.7. Payment is made when placing an order on the Website using bank cards (VISA, MasterCard, MIR) via JSC "VTB Bank".
5.8. For non-cash forms of payment, the Buyer’s obligation to pay the price of the goods is considered fulfilled from the moment the relevant funds are credited to the settlement account specified by the Seller.
6. PRODUCT PRICE
6.1. The price of the goods in the online store is indicated in Russian Rubles per unit of product. The product price does not include the cost of delivery to the Buyer and other services of the Seller.
6.2. The price of the product indicated on the website may be changed by the online store unilaterally, while the price for a product paid for by the Buyer is not subject to change.
6.3. The Seller has the right to provide discounts on products, conduct various promotions, and establish a bonus program. The types of discounts, bonuses, and the procedure and conditions for accrual are determined by the Seller independently and are indicated in the "Promotions" section of the online store.
6.4. The full cost of the order consists of the catalog price of the goods, as well as the cost of its delivery.
7. DELIVERY OF GOODS
7.1. The methods, procedure, and delivery times for the goods are indicated on the Website in the "Delivery" section. The delivery time depends on the chosen method of product delivery. The procedure and conditions for delivering the ordered goods are agreed upon by the Buyer with the online store manager. The delivered goods are transferred to the Buyer at the address specified by them, and in the absence of the buyer — to any person presenting information about the order number or other (including electronic) confirmation of the order placement.
7.2. The right of ownership and the risk of accidental loss, loss, or damage to the goods passes from the Seller to the Buyer from the moment the goods are handed over to the Carrier upon the Parties signing the consignment note and/or waybill and/or cargo customs declaration or other document evidencing the transfer of the goods.
7.3. The delivery cost of the goods within each order is calculated based on the weight of all ordered goods, the delivery address of the order, and the Carrier’s rates.
7.4. The Buyer is obliged to accept the goods by quantity and assortment at the moment of its receipt.
8. RETURN OF GOODS
8.1. In accordance with the Law "On Protection of Consumer Rights" (No. 162-FZ of June 27, 2011), the buyer may return goods purchased in our store.
8.2. The consumer is not entitled to refuse goods of proper quality that have individually defined properties, if the specified goods can be used exclusively by the consumer purchasing them.
8.3. If the consumer refuses a defective product, the seller must return to them the amount of money paid by the consumer under the contract, excluding the seller’s expenses for the delivery from the consumer of the returned goods, no later than ten days from the date of receipt of the defective goods from the consumer.
8.4. The returned goods will be accepted only when they are returned in the original undamaged packaging, with full contents and proof of purchase.
9. LIABILITY OF THE PARTIES
9.1. The Parties shall be liable in accordance with the legislation of the Russian Federation.
9.2. The Parties are released from liability for failure to perform or improper performance of obligations under the contract for the duration of force majeure.
9.3. When the Buyer applies regarding the purchase of a defective product, the Buyer bears full material liability to the Seller if an independent examination establishes intentional infliction of damage. In this case, the Buyer will incur expenses in court for payment of the independent examination services, cost of the goods, delivery, and moral damages.
10. OTHER TERMS AND CONDITIONS
10.1. The relations between the Buyer and the Seller are governed by the legislation of the Russian Federation.
10.2. In case of questions and claims from the Buyer, they must contact by phone: +7−953−190−10−30.
10.3. This agreement enters into force from the date of the Buyer’s acceptance of this offer and is valid until the Parties fully fulfill their obligations.
10.4. All disputes and disagreements arising in the course of the Parties' performance of their obligations under this agreement shall be resolved through negotiations. If it is impossible to eliminate them, the Parties have the right to seek judicial protection of their interests.
10.5. The online store reserves the right to expand and reduce the product range on the website, regulate access to the purchase of any goods, as well as suspend or terminate the sale of any goods at its sole discretion.
11. ADDRESS AND DETAILS OF THE SELLER
"Yabloki i Yabloni" LLC
Legal Address:
301 361, Tula Region, Aleksin city,
Ul. Baumana, 5a, Office 3
Phone: 8−953−190−10−30
PSRN (ОГРН): 1 157 154 028 173
Taxpayer ID (ИНН): 7 111 020 397
Tax Registration Reason Code (КПП): 711 101 001
Settlement Account (р/с): 40 702 810 015 450 005 504
Bank: Branch "Central" Bank VTB (PJSC) in Moscow
Correspondent Account (к/с): 30 101 810 145 250 000 896
BIC: 44 525 411
1. GENERAL PROVISIONS
1.1. This Public Contract — Offer is an official proposal by the Seller to any individual possessing legal capacity and the necessary authority to conclude a contract on the terms defined in this Offer, and contains all the essential terms of the contract.
1.2. This Offer applies to all types of goods and services presented on the Website, as long as such offers with descriptions are present in the online store’s catalog.
1.3. The Buyer unconditionally accepts the terms of this Agreement by placing an Order on the Website or via the operator by phone indicated on the Website, after which the Seller and the Buyer enter into contractual relations.
1.4. The transaction is considered completed at the moment of the Buyer’s final confirmation of the order, and the Seller’s confirmation of the price and availability of the goods, whereby the Seller undertakes to transfer the ordered goods into the ownership of the Buyer, and the Buyer undertakes to pay for and accept the ordered goods.
2. SUBJECT OF THE AGREEMENT
2.1. The subject of this Agreement is to provide the User with the opportunity to purchase, for personal, family, household, and other needs not related to business activities, goods presented in the online store catalog at: https://titocco.ru.
2.2. Delivery of goods ordered and paid for by the Buyer is carried out by the Seller or a Carrier. The Buyer has the right to collect the goods from the Seller’s warehouse independently (pick-up). The Buyer is granted the right to choose the delivery method when placing an order.
2.3. The relations between the Buyer and the Seller are governed by the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 Chapter 30), the Law of the Russian Federation "On Protection of Consumer Rights" No. 2300−1 of February 7, 1992, as well as other regulatory legal acts adopted in accordance with them.
3. PROCEDURE FOR CONCLUDING THE SALE AND PURCHASE CONTRACT
3.1. The Buyer may place an order independently on the online store website, or via an operator by phone indicated on the Website, under the terms of the Sale and Purchase Agreement (public offer of the online store).
3.2. When placing an order in the online store, the Buyer is obliged to provide the following information:
- Full Name;
- Contact phone number;
- Email address of the Buyer;
- Delivery address for the goods or selection of a pick-up point.
4.1. The goods are presented on the website through photo samples, which are the property of the online store.
4.2. Each photo sample is accompanied by textual information: the name, price, and description of the product.
4.3. All informational materials presented in the online store are for reference purposes. If the Buyer has any questions regarding the properties and characteristics of a product, the Buyer may contact the Seller by the phones indicated on the website, as well as by the Seller’s email address.
4.4. At the Buyer’s request, the online store manager is obliged to provide (by phone or via email) other information necessary and sufficient, from the Buyer’s point of view, for making a decision to purchase the product.
4.5. The Buyer is notified that, by purchasing a product at a discount set in connection with its defects, they forfeit the right to refer to those defects in the future.
5. PROCEDURE FOR PURCHASING AND PAYING FOR GOODS
5.1. The Buyer has the right to place an order for any product presented in the online store. Any product can be ordered in any quantity. Exceptions to this rule are indicated in the description of each product in case of promotions, discontinuation of the product, etc.
5.2. An order can be placed by the Buyer via the phones indicated on the Website or placed independently on the Website.
5.3. After placing the order, a confirmation of order acceptance is sent to the Buyer’s email, indicating the name, price of the selected product, and the total order amount, which is an integral part of this agreement.
5.4. If a product is out of stock, the online store manager is obliged to notify the Buyer about this (by phone or via email).
5.5. The Buyer has the right to place a pre-order for a temporarily out-of-stock product, replace it with another product, or cancel the order.
5.6. An order delivered to the Buyer by a courier service/transport company is accepted for execution only after its full payment.
5.7. Payment is made when placing an order on the Website using bank cards (VISA, MasterCard, MIR) via JSC "VTB Bank".
5.8. For non-cash forms of payment, the Buyer’s obligation to pay the price of the goods is considered fulfilled from the moment the relevant funds are credited to the settlement account specified by the Seller.
6. PRODUCT PRICE
6.1. The price of the goods in the online store is indicated in Russian Rubles per unit of product. The product price does not include the cost of delivery to the Buyer and other services of the Seller.
6.2. The price of the product indicated on the website may be changed by the online store unilaterally, while the price for a product paid for by the Buyer is not subject to change.
6.3. The Seller has the right to provide discounts on products, conduct various promotions, and establish a bonus program. The types of discounts, bonuses, and the procedure and conditions for accrual are determined by the Seller independently and are indicated in the "Promotions" section of the online store.
6.4. The full cost of the order consists of the catalog price of the goods, as well as the cost of its delivery.
7. DELIVERY OF GOODS
7.1. The methods, procedure, and delivery times for the goods are indicated on the Website in the "Delivery" section. The delivery time depends on the chosen method of product delivery. The procedure and conditions for delivering the ordered goods are agreed upon by the Buyer with the online store manager. The delivered goods are transferred to the Buyer at the address specified by them, and in the absence of the buyer — to any person presenting information about the order number or other (including electronic) confirmation of the order placement.
7.2. The right of ownership and the risk of accidental loss, loss, or damage to the goods passes from the Seller to the Buyer from the moment the goods are handed over to the Carrier upon the Parties signing the consignment note and/or waybill and/or cargo customs declaration or other document evidencing the transfer of the goods.
7.3. The delivery cost of the goods within each order is calculated based on the weight of all ordered goods, the delivery address of the order, and the Carrier’s rates.
7.4. The Buyer is obliged to accept the goods by quantity and assortment at the moment of its receipt.
8. RETURN OF GOODS
8.1. In accordance with the Law "On Protection of Consumer Rights" (No. 162-FZ of June 27, 2011), the buyer may return goods purchased in our store.
8.2. The consumer is not entitled to refuse goods of proper quality that have individually defined properties, if the specified goods can be used exclusively by the consumer purchasing them.
8.3. If the consumer refuses a defective product, the seller must return to them the amount of money paid by the consumer under the contract, excluding the seller’s expenses for the delivery from the consumer of the returned goods, no later than ten days from the date of receipt of the defective goods from the consumer.
8.4. The returned goods will be accepted only when they are returned in the original undamaged packaging, with full contents and proof of purchase.
9. LIABILITY OF THE PARTIES
9.1. The Parties shall be liable in accordance with the legislation of the Russian Federation.
9.2. The Parties are released from liability for failure to perform or improper performance of obligations under the contract for the duration of force majeure.
9.3. When the Buyer applies regarding the purchase of a defective product, the Buyer bears full material liability to the Seller if an independent examination establishes intentional infliction of damage. In this case, the Buyer will incur expenses in court for payment of the independent examination services, cost of the goods, delivery, and moral damages.
10. OTHER TERMS AND CONDITIONS
10.1. The relations between the Buyer and the Seller are governed by the legislation of the Russian Federation.
10.2. In case of questions and claims from the Buyer, they must contact by phone: +7−953−190−10−30.
10.3. This agreement enters into force from the date of the Buyer’s acceptance of this offer and is valid until the Parties fully fulfill their obligations.
10.4. All disputes and disagreements arising in the course of the Parties' performance of their obligations under this agreement shall be resolved through negotiations. If it is impossible to eliminate them, the Parties have the right to seek judicial protection of their interests.
10.5. The online store reserves the right to expand and reduce the product range on the website, regulate access to the purchase of any goods, as well as suspend or terminate the sale of any goods at its sole discretion.
11. ADDRESS AND DETAILS OF THE SELLER
"Yabloki i Yabloni" LLC
Legal Address:
301 361, Tula Region, Aleksin city,
Ul. Baumana, 5a, Office 3
Phone: 8−953−190−10−30
PSRN (ОГРН): 1 157 154 028 173
Taxpayer ID (ИНН): 7 111 020 397
Tax Registration Reason Code (КПП): 711 101 001
Settlement Account (р/с): 40 702 810 015 450 005 504
Bank: Branch "Central" Bank VTB (PJSC) in Moscow
Correspondent Account (к/с): 30 101 810 145 250 000 896
BIC: 44 525 411