Refund
RETURN OF GOODS TO RUSSIA
1. You may return the goods (if preserved its appearance, factory labels, labels, consumer properties, as well as a document confirming the purchase of said goods; cannot return the used goods*) within 7 calendar days from the actual receipt of the goods;.
2. Carefully pack the goods into their original packaging in full set (goods supplied as a set should be returned also as a set);
2. Carefully pack the goods into their original packaging in full set (goods supplied as a set should be returned also as a set);
Условия и заявление на ВОЗВРАТ товаров Ti Tocco
Russian Post:
Before the post office
Address: 301 361, d. Aleksin Tula area, Bauman 5 a, oF 3Publicator: LLC "Apples and Apples"
Telephone number: +7(950) 913−06−00
Address: 301 361, d. Aleksin Tula area, Bauman 5 a, oF 3Publicator: LLC "Apples and Apples"
Telephone number: +7(950) 913−06−00
Return of good quality
Return of goods of good quality, purchased in our online store, is allowed within 7 days after purchase (para. 4 art. 26.1 of the Law "On the protection of consumer rights").
According to para. 21 Rules of sale of goods by remote means, approved by the Decree of the Government of the Russian Federation of 27.09.2007. 612, the return of goods is possible if:
According to para. 21 Rules of sale of goods by remote means, approved by the Decree of the Government of the Russian Federation of 27.09.2007. 612, the return of goods is possible if:
- The goods were not in use;
- No sock marks or dirt
- Preserved commercial appearance (labels and labels containing the characteristics of the product, original packaging of the manufacturer) and consumer properties of the product;
- There is a document confirming the fact of purchase (cash/ goods check).
2. Pack the goods in original packaging.
3. Before shipping you need to notify us by calling or writing us on the phone:
+7 (950) 913-06-00 from 08:00 until 17:00 (Moscow time).
4. Return the goods and above set of documents one way: Through the courier service SDEC to the store at the address: 301361 , Aleksin Tulskaya area, st. Bauman 5a, or 3
3. Before shipping you need to notify us by calling or writing us on the phone:
+7 (950) 913-06-00 from 08:00 until 17:00 (Moscow time).
4. Return the goods and above set of documents one way: Through the courier service SDEC to the store at the address: 301361 , Aleksin Tulskaya area, st. Bauman 5a, or 3
3. Fill out the refund request
In case of incorrect or not fully specified data, the refund can be made longer than the stated deadlines.
4. Insert in the package a copy of the cashier’s check (received in your mail, after payment of the order) and the completed return application;
5. Send a package in one of the following ways:
In case of incorrect or not fully specified data, the refund can be made longer than the stated deadlines.
4. Insert in the package a copy of the cashier’s check (received in your mail, after payment of the order) and the completed return application;
5. Send a package in one of the following ways:
Sdek:
Arrange customer return at SDEC or by phone +7(495)-009-04-05:
-inform the employee that you want to process the return of goods;
-name the track number of the consignment under which the initial order was delivered;
-name our organization LLC "Apples and Apple" or the address of our site "titocco.ru";
-Pay for the delivery, send the goods
-name the track number of the consignment under which the initial order was delivered;
-name our organization LLC "Apples and Apple" or the address of our site "titocco.ru";
-Pay for the delivery, send the goods
Or through the SDEK private office:
When processing a return on the SDEC website, you need to go to the "Return" section in your personal account, select the desired order, products and method of return
To process the refund you need:
- Prepare a set of documents:
- Completed refund form**
- Original/copy of cashier’s check/any other payment information;
- Copy of the identity document (for refund).
- ; *Please note that the return is to be paid by the buyer
In addition, when processing the return of goods through the courier service SDEK tell us the track number of shipment by any convenient means of communication by phone:
+7 (950) 913-06-00.
The refund is made within 17 days from receipt and inspection of the goods by the seller.
+7 (950) 913-06-00.
The refund is made within 17 days from receipt and inspection of the goods by the seller.
HOW TO REFUND MONEY WHEN BUYING ONLINE:
— When paying the order by cash courier is carried out only on the Bank account of the Buyer, which is indicated in the return form;
— In case of cashless payment is carried out directly on the account from which the payment was made.
Return of goods of improper quality is carried out according to the law of the Russian Federation "On protection of consumers' rights" and the Decree of the Government of the Russian Federation of 27.09.2007 N 612 "On approval of Rules of sale of goods by remote way".
The warranty period is 30 days
— In case of cashless payment is carried out directly on the account from which the payment was made.
Return of goods of improper quality is carried out according to the law of the Russian Federation "On protection of consumers' rights" and the Decree of the Government of the Russian Federation of 27.09.2007 N 612 "On approval of Rules of sale of goods by remote way".
The warranty period is 30 days